I called Quality Inn customer service to report how gross the room was. The next thing I notice is that the lock on the door to the room seemed to not be working. The fridge and microwave were the oldest appliances that I have ever seen, they could not have been less than 30 years old. All the furniture looks like it has been there since the 70s, scratches everywhere, and visibly disgusting. When I got to my room it was clearly dirty, like instead of changing the sheets the housekeepers just made the bed. I asked about the price match policy that was on the website and she said they don't do it. While I was checking in the woman working the front desk said probably no more than 5 words to me. I walked through what looked like a hallway out of a horror movie with trash cracked tiles and flickering lights to the elevator. The door into the hotel had a sign that read "please use room key to unlock" but there was not a lock on the door it looks like it had been stolen and the door opened without a room key needed. The parking garage was filled with homeless people, drug dealers, etc. OK first thing when I arrived I knew it was bad. I would never enter a "Quality Inn" anywhere again on this planet.… I want nothing but to warn the general public to stay away. I intend to take this issue to higher levels. Lots of sketchy men hanging around at night. I truly feel this hotel is one of those freebies to addicts/homeless also. That was actually true! I complained upon check-out, and was told "sorry" and "I will tell the manager" who was of course not there when I asked to see him or her. Essentials - And AGAIN I quote."Get the value you deserve with free Wifi (DID NOT WORK), newspaper (NONE), tea and coffee".one lousy pack.However, there is an in-room fridge. "GO TO MCDONALD'S" is what I was told for coffee or food, as all they had was an old pastry in a grab and go bag. Bed - Hard as a rock Breakfast - And I quote DIRECTLY from their room card."Start your day right with a complimentary hot, fresh and health breakfast." UHHH.not even WATER was available in the lobby. In three days we never had one single housekeeping thing done.
Room to be Green - Linens replaced every third day unless you ask? Hello? No one told me this upon check-in. Forgot something? ".Ask front desk and we'll be glad to help." I asked for a plastic fork, a fresh towel (sorry they are all dirty), etc. You would need a prescription of antibiotics prior to go in to the pool. Commitment to clean - Filthy place, including dog feces on the property, stacks of beer cans/trash, disgusting "spa," piles of dirt in carpet corners, and the list goes on. I asked for a washcloth to be delivered to the room - never arrived. Commitment to your satisfaction - Any issue was completely ignored or unaddressed. I am going to directly address issues from Quality Inn's "Your Satisfaction" card that was on our table in the room. This is the only reason I gave ANY stars. I like to start with a positive - great location near the freeway and SNA airport. Anaheim resort attractions such as Disneyland and Disney's California Adventure are within 20 minutes. The John Wayne Airport is just 12 minutes away. Shopping, eateries and entertainment venues at Laguna Hills Mall, South Coast Plaza, Fashion Island and Orange County Great Park are all within 15 minutes of the hotel. The area includes a multitude of fun and exciting outdoor activities including championship golf courses, tennis courts, and attractions. The hotel offers two meeting rooms for meetings and social events that can accommodate up to 100 people. This Lake Forest, CA hotel provides features like: Free hot breakfast featuring eggs, meat, fresh fruit and make-your-own pancakes Free wireless high-speed Internet access On-site authentic Chinese restaurant Outdoor pool and fitness center Business and leisure travelers visiting this California hotel will welcome additional conveniences, such as an on-site guest laundry, business computer center and access to copy and fax services. Ask about our pet-friendly rooms (fees apply). Connecting rooms can be requested per availability. All spacious guest rooms offers balconies, refrigerators, microwaves, coffee makers, large working desks, hair dryers, irons, ironing boards and cable television with free Movie Channels, ESPN and CNN. Saddleback Church, Irvine Spectrum Center, Verizon Wireless Amphitheater, Laguna Beach, Saddleback Memorial Medical Center and the University of California, Irvine are just minutes away from this Lake Forest, CA hotel. The Quality Inn & Suites hotel located in Central Orange County provides inviting accommodations close to many leisure and business points of interest.
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